FREQUENTLY ASKED QUESTIONS
Frequently Asked Questions About Our Moving Services
1. Do I need to make a down payment when booking my move?
Yes, a down payment is required for 1 hour of service, which will be deducted from your final total. You’ll receive a moving confirmation outlining the terms and conditions of our services, which requires your signature to secure your specified date and time slot.
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2. Is there a minimum charge for your moving services?
Yes, our full-service moves have a 1-hour minimum charge, while labor-only moves require a 2-hour minimum. After the minimum is exceeded, all jobs are billed in 15-minute increments.
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3. How do I book my move with your company?
To book your move, fill out our online quote form or call our customer service line at (414) 973-9449 for a detailed cost estimate. Once you accept the estimate via email or phone, we’ll send you a confirmation document with our terms and conditions. You’ll be all set for your moving date!
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4. Is there a fee for rescheduling my move?
If you need to reschedule within one week of your original date, a $50 fee will be added to your moving bill. This policy helps us manage our time slots effectively and ensures availability for all clients.
5. Will the pricing for your moving services change over time?
Our service rates may fluctuate based on market conditions. However, once you receive your cost estimate, that rate will remain the same until you're ready to book. It’s best to secure your pricing as soon as possible!
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6. How should I prepare for my move?
To prepare for your move, keep your space clean and organized. Label and tape your boxes to keep them sorted, stacking them 3 to 4 feet high with heavier boxes on the bottom. Wrap any large pictures or art with moving paper, and keep walkways clear for smooth navigation. Empty dresser drawers if the dresser exceeds 150 pounds.
7. Can you help me determine the supplies I need for packing?
Absolutely! We can recommend packing materials and even deliver them to you. To discuss your needs, please schedule an on-site estimate or include your requests in the notes section of our online quote form.
8. What payment methods do you accept?
We accept various payment methods, including credit/debit cards, Cash App, Venmo, and checks.
Common Questions About Shield Moving and Our Team
1. How long has Shield Moving been in business?
Shield Moving has been proudly serving the Milwaukee area since July 2020, providing reliable moving services to our valued customers.
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2. Where is Shield Moving located?
Shield Moving is located at 618 S 69th St, Milwaukee, WI 53214. We serve the surrounding areas and beyond.
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3. How far can Shield Moving travel to provide service?
We travel up to 75 miles within Wisconsin for pick-up locations and labor-only jobs. For drop-off services, we operate anywhere within the state of Wisconsin and nearby states.
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4. Is Shield Moving insured?
Yes, Shield Moving is fully insured. Your items are covered under our moving valuation, starting at the state minimum (which is free). You can also choose to upgrade to a higher valuation for an additional cost, based on the estimated value of your items.
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5. How many movers can I hire at once?
Typically, we provide 2-3 movers for your move. You can hire a minimum of 2 movers and a maximum of 6 movers (with 2 trucks available) for both labor-only and full-service moving.
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6. Are the movers allowed to accept tips?
Absolutely! Our movers appreciate tips as a token of gratitude for their hard work and dedication to providing excellent service.